"I would give 10 stars if I could. The team, from clinical to administrative is fabulous. I knew Dr. Kwak and his team were it after my consult. The cleanliness of their practice to the warm welcome from the front desk is always appreciated. Dr. Kwak is an expert and true professional. He was realistic, honest, and has great bedside manner which is hard to find. He truly went above my expectations. His surgical assistants are the absolute best too! Gen spent so much time with me prior to my procedure. I never felt rushed. She answered all my questions, plus some. She’s incredibly smart and made me laugh during a time when my nerves were through the roof. Gen even rearranged her schedule to accommodate me post-surgery. I don’t know many practices that would do that. Courtney has also been fabulous in my care. They both have made the process easy and comforting. I would highly recommend Dr. Kwak, Shanna, and the rest of his team any day! Thanks Lumen Center!"